John Spengler – Technical Service Supervisor
Say hello to John Spengler! John is our Technical Service Supervisor at Watchtower Security and a valued team member!
- How long have you been a part of the Watchtower Security team, and what initially drew you to this company?
My third anniversary is at the end of November. I was looking for a change after working for my family after college. I knew Brock Elmore, and he spoke highly of Watchtower. Service was looking to fill a couple of positions. I felt that it was similar enough for me to adapt but different enough that there was an opportunity to gain valuable experience in the role.
- What path did you take to get to your current role?
I have always been a part of Service. I started in the legacy service role, responsible for all the various phases of our ticketing life cycle. When we transitioned to our new structure, I was placed in the Backend technician Role. This past spring, I was promoted to the Supervisor Role after Andy transitioned to Projects.
- Have you always been in this industry, or did you come from a different background?
I have been in the IT space since I graduated college. I worked as a small team SysAdmin/Consultant for six years before coming to Watchtower.
- Are there any pivotal moments or experiences that have shaped your career trajectory?
There have been many small experiences with the same people that have impacted my mindset and approach on many different topics. One of the most impactful still was participating in the Watchtower Management Training Course in preparation for my transition into the Backend Role. I built or strengthened pivotal relationships during and because of that class, and the perspective that I gained was invaluable.
- What are some of the challenges you’ve faced in your role, and how have you overcome them?
When I came into Service, many of our processes were not designed for the scale of growth we were experiencing. The team structure at that time was not conducive to collaboration, and much of the knowledge was tribal and withheld by individuals. Working with others in the department, we began the process (still ongoing) of improving that availability of knowledge. This change impacted our effectiveness and efficiency and opened the door for significant improvements to our culture.
- What do you believe makes a successful and cohesive team, and how do you contribute to that dynamic?
In my time with Watchtower, I have increasingly found myself collaborating across departments. I have had the most positive influence in these circumstances by being prepared, focused, and open-minded. These have been some of the most enjoyable experiences for me and where I feel I have experienced the most growth.
- Are there any skills or areas of expertise that you’re currently working to develop or improve?
I have had an interest in the path of Data Analytics.
- How does the company support your ongoing learning and professional growth?
I have been allowed to work on these types of projects on a small scale in support of the department when time and opportunity arise.
- Outside of work, what are some of your hobbies or interests?
I love sports (baseball and football). Fantasy football has been a long-term hobby. I also like to play Pool and disc golf. My main focus currently is Training for Strongman.
- How do you balance your personal passions with your professional life?
Balance and time management are challenges, but keeping a good routine is the best way I have found to maintain that balance. A routine allows me to consistently accomplish what needs to get done so that I have more free time.
- Is there a particular quote, book, or piece of advice that resonates with you and influences your approach to work and life?
Prv. 27:17 – Iron sharpens iron, and one man sharpens another. – Surrounding yourself with good people has an invaluable impact on your life. My accomplishments are my own but would have been impossible without those who have supported me throughout.